1. Cancellation by the Customer

• Before Pickup: Customers may cancel the shipment request anytime before the courier pickup is made. In this case, a full refund will be processed within 7 business days.
• After Pickup but Before Delivery: If a customer cancels the shipment after the pickup, a partial refund will be processed. The amount refunded will depend on the stage of delivery, handling costs, and service fees incurred.
• After Delivery: No refund will be issued if the shipment has already been delivered to the destination.

2. Refund Process

• Refunds will be processed through the same payment method used for the booking.
• Refunds typically take up to 7–10 business days to reflect in the customer’s account, depending on the payment gateway used.

3. Non-Refundable Charges

• Any customs duties, taxes, or additional charges imposed by destination authorities are non-refundable.
• Service fees for special requests (e.g., expedited delivery, special packaging) are non-refundable.

4. Cancellation by Courier Service Provider

• In case the courier service provider cancels the shipment due to reasons such as unavailability of services, non-compliance with regulations, or force majeure events, a full refund will be issued to the customer.
• If an error occurs on our platform or with the courier provider, we will ensure a full refund and seek resolution as soon as possible.

5. Eligibility for Refunds

Refunds will only be provided if:

• The shipment was canceled as per the terms mentioned above.
• The order was not delivered, or was delivered incorrectly.
• The cancellation or refund request was made within the allowed time frame.

6. Dispute Resolution

If there are any issues regarding cancellations or refunds, customers should contact our support team within 15 days of the incident. Disputes will be addressed promptly in accordance with our terms of service.